Black Lotus – Refund & Returns Policy

Effective date: 16/05/2025

Our Commitment

At Black Lotus, every garment is hand-painted with care, making each piece truly one-of-a-kind. Your satisfaction matters to us — and while our items are made to order, we’re here to assist if something goes wrong.

1. Returns

Returns are available only for items from our ready-to-ship collection. If you proceed to a custom order, because each item is individually hand-painted and made to order, we do not accept returns unless:

• The item is damaged upon delivery
• You received the wrong item

To request a return in these cases:

• Contact us within 7 days of receiving your order
• Email: blacklotusartproject@gmail.com
• Please include a clear photo of the issue and your order number

Returned items must be:

• Unworn, unused, and in original condition
• Sent back with original tags and packaging

2. Refunds

Once we receive and inspect your returned item:

• We’ll notify you by email regarding the status of your refund
• If approved, your refund will be processed within 5–7 business days
• The refund will be issued to your original payment method

💡 Please note: Shipping costs are not refundable unless the return is due to our error.

3. Non-Refundable Items

We cannot accept returns or issue refunds for:

• Custom or personalized orders
• Items returned without prior authorization
• Orders delayed due to factors beyond our control (e.g., courier delays, strikes, weather)

4. Exchanges

Exchanges are available only for items from our ready-to-ship collection.

We do not offer exchanges for:

• Custom-painted garments
• Made-to-order pieces

To request an exchange, please contact us within 7 days of receiving your item.

5. Gifts & Gift Orders

If you selected “This is a gift” during checkout:

• The recipient will receive a gift receipt (no prices shown)
• They are eligible for exchange or refund only under the same conditions as regular orders

🎁 We currently do not offer gift wrapping. However, all pieces are thoughtfully packaged. To include a personalized note, email us after placing your order.

6. Return Shipping Costs

• If the return is due to an error on our part (e.g., wrong or damaged item), we will cover return shipping costs.
• In all other approved cases, the buyer is responsible for return shipping.
• We recommend using a trackable shipping service, as we cannot be held responsible for lost return shipments.

7. Contact Us

For any questions about your order, returns, or this policy, feel free to contact us:
📧 blacklotusartproject@gmail.com

📍 Last updated: 16/05/2025